Privacy Policy

This Privacy Policy explains how UDC Health Ltd (hereinafter: “UDC”) collects, uses, and discloses personal data of medical facilities and platform users (collectively hereinafter: “User or Users”) using the platform (hereinafter: the “Platform”). For the purpose of this policy, personal data means any information relating to a natural or legal person, even indirectly, by reference to any other information.

The data controller is UDC Health Ltd, Reg. Number : 10755143  Address : 151 West Green Road N15 5EA London United Kingdon Phone number : +44 20 8755 1866  E-mail:

UDC has appointed a Data protection officer who can be reached using the above contact information, or by e-mail:


Provided Information

UDC collects information the User is sharing via the Platform. The following information provided by the Users is collected:

Account data: name, email and other data of the User according to the User account;

Profile data: Users’ profile data such as: name, email, telephone, name of the home medical facility and contact details, gender, date of birth, holder of European Health Insurance Card (EHIC) or not, HIV, Hepatitis B and C status, and similar; medical facilities’ profile data such as: name of the medical facility, address, name of the contact person, website address, telephone number, email, VAT number, treatments, treatments’ price and reimbursement rates received by the state authorities for each treatment, acceptance of European Health Insurance Card (EHIC), admittance of HIV patients, Hepatitis B and C patients, description of the medical facility, designation if it is an independent medical facility or member of a group, certifications of the medical facility, accepted payment methods, availability overview, photos of the medical facility and similar;

Communication: communications via any tool provided by the Platform which are published by the Users;

Payment Data: financial information of the medical facility (credit card information);

Other data: otherwise provided information by the Users to UDC  while filling in a form, conducting a search, by updating or adding information to the User account, responding to surveys, participating in promotions or using other features of the Platform and information obtained from Users upon request from
UDC such as operation permit for the medical facility.

Automatically Collected Information

UDC automatically collects from the Platform the following information about the services and how they are used:

Usage: information about User’s interaction with the Platform – visited pages or other content viewed, searches, reservations, availability checks, bookings and other actions on the Platform;

Location: general information about User’s location;

Log Data: information on when the Platform is used, how it is used, IP address, access times, hardware and software information, device information and similar.

Information Collected from Third Parties

UDC may collect approved information e.g. reviews and ratings of the medical facility, which is published on the Platform and visible to other logged in Users.

Information collected when signing up for the newsletter

If you provide us with your email address, with the purpose to receive newsletters without creating a User account, UDC will store the information securely and only use it for the purpose to provide you with the newsletters. Your email address will not be shared with any third parties. You can unsubscribe at any time by emailing us at You will no longer receive the newsletters and your email address will be deleted.


When you use our services, UDC can collect data about your devices using cookies and other similar technologies. The website may also include cookies and similar technologies from third parties. You can get more information and learn how to manage cookies at the end of this document.


UDC uses, stores and processes information about Users in order to enable treatment availability checks, reservation of bookings via the Platform and in order to improve the Platform, and in particular to:

enable access and use of the Platform features;
enable communication among Users and with UDC
operate, protect and improve the Platform and the User experience;
personalize and customize User’s experience by rating search results, showing ads based on Users’ search, booking history and preferences;
provide customer service;
send service or support messages/emails such as updates, security alerts, account notifications, reservation, availability responses and booking confirmations;
any other purpose authorized and consented to by the User.

UDC also uses, stores and processes information about Users in order to create and maintain a safe environment, and in particular to:

detect and prevent fraud, spam, abuse, security incidents and any other harmful activity;
comply with legal obligations;
resolve disputes with any User;
implement Terms and Conditions for Users, and other policies.
UDC uses, stores and processes information about Users for advertising and marketing purposes and in particular to:

send to the Users promotional emails/messages, marketing, advertising and other information that may be of interest to the Users based on collected data on their preferences;
personalize, measure and improve advertising;
administer surveys, contests and other promotional activities or events sponsored and managed by UDC

In general, the legal basis for the processing of personal data is informed consent. When the Platform is sharing User data with the medical facilities, the legal basis is to enable conclusion or performance of a contract in the interest of the User,


Personal data collected by UDC will be stored as long as it is necessary to provide services to the Users via the Platform and will be permanently deleted after deletion of the medical facility account or User account with the Platform (hereinafter: “Account”). Personal data that has been shared with the medical facilities is under control of the medical facility and will follow their specific retention schedule.


Sharing between Users and with medical facilities

To help facilitate bookings, UDC may share information with other Users.

When a User submits a booking request, certain data about her/him is shared with the medical facility, including name. When the booking is confirmed, UDC will share contact data of the User and assist with coordinating the treatment and vice versa – when the medical facility has a confirmed booking, certain data is shared with the User, such as contact information.

Profiles and other Public Information

Users may publish information that is visible to other Users, such as:

parts of User’s public profile page such as name, medical information i.e. designation of medical treatments being of interest, description, location, contact details and similar;
treatment listing pages are publicly visible and include information on name of the medical facility, location, treatment description, treatment prices, medical facility’s certification, medical facility’s public profile photos with or without logo and any additional information in connection with the stated;
after completing a booking and treatment, Users may rate and write reviews about the medical facility. The reviews become part of the Users’ available profile that other logged in users have access to.

Service Providers

UDC uses third party service providers to support the service provision related to the Platform. Service providers may:

assist with background checks, fraud prevention, risk assessment and back-up services;
provide customer service and advertising;
process payments;
provide technical assistance, support and management of the Platform.
Above stated providers have limited access to User’s information to perform these tasks on UDC’s behalf, and are contractually obligated to use it consistent with this Privacy Policy.

Safety and Compliance with Law

In order to comply with the law, UDC will cooperate with government and law enforcement officials and private parties. UDC will disclose any information about Users to relevant state authorities and courts as it believes necessary or appropriate to respond to claims and legal process, to protect the property and rights of UDC or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity. UDC will endeavor to notify Users about these requests, if allowed.

Business Transfers

If UDC undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then it may sell, transfer or share some or all of its assets, including Users’ information for the same purpose of providing the services to the Users via the Platform. In the event that the User’s information is transferred and becomes subject to a different privacy policy with different purpose of processing, d.VENTURES will notify in advance and ask the Users for consent.

Aggregated Data

UDC may also share aggregated and anonymized information (information about Users combined together so that it no longer identifies or references an individual User) and non-personally identifiable information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

Should you find that you are not able to complete a booking for any reason, you can ask for help at your local dialysis clinic, where a registered dialysis nurse can complete your booking for you. If you are someone who is making a booking for a patient, friend or loved one, you can create a profile on and complete bookings as the person of contact for several patients. This way, we are looking out for those in our community who need a bit of help to get to where they want to go.